Frequently asked questions
To which countries do we ship?
We ship parcels to Belgium, Luxembourg, France, the Netherlands and Germany. Other countries within the EU on request. We work together with GLS.
Belgium: 10€, free of charge from 45€
The Netherlands: 14€, free of charge from 60€
Luxembourg: 14€, free of charge from 60€
How long will I have to wait for my order?
Purchases ordered on workdays before 1 p.m. will be shipped the same day. Purchases ordered on working days after 1 p.m. will be shipped the same day when possible, if not the next working day. Purchases ordered in the weekend will be shipped on Monday or the next working day. Please take into account the processing time of your payment, as we still need to process the receipt of your payment.
Orders will only be delivered when your order is completely in stock and available. In the unlikely event that an article is not sufficiently in stock, you will be informed.
Can I return an order?
As a private consumer, you have a period of 14 days in which to renounce your purchase. If a product does not meet your requirements, you can report this and return it, provided that the packaging is intact and unopened. An opened package will not allow you to renounce the purchase. This right of renunciation does not apply to business customers.